Terms of Service

Effective Date: July 7, 2026

Welcome to DILUXE STUDIOS LLC. These Terms of Service ("Terms") govern your access to and use of our website, products, services, digital offerings, and online platforms. By visiting our website, creating an account, placing an order, or using any service provided by DILUXE STUDIOS LLC, you agree to these Terms.

If you do not agree with these Terms, please discontinue use of our website and services.

1. About DILUXE STUDIOS LLC

DILUXE STUDIOS LLC is a global luxury lifestyle, beauty, entertainment, education, and creative company offering products and services including but not limited to:

• Hair extensions, wigs, bundles, and beauty products

• Skincare, wellness, and personal care products

• Apparel and merchandise

• Digital products and educational resources

• Online courses, memberships, and creative services

• Entertainment and media-related offerings

We are committed to providing high-quality products, exceptional customer experiences, and innovative services to customers worldwide.

2. Eligibility

By using our website or purchasing from DILUXE STUDIOS LLC, you confirm that:

• You are at least 18 years old, or

• You are using our website with permission and supervision from a parent or legal guardian.

You agree that all information provided during checkout, account creation, or communication with us is accurate and complete.

3. Products and Services

We make every effort to accurately display product descriptions, images, pricing, colors, and availability.

However, slight variations may occur due to:

• Device screen settings

• Manufacturing differences

• Lighting during photography

• Natural variations in materials

Product availability, pricing, and promotions may change at any time without notice.

4. Orders and Purchases

When you place an order with DILUXE STUDIOS LLC, you agree that:

• All information provided is accurate.

• You are authorized to use the selected payment method.

• You have reviewed product descriptions, policies, and applicable terms before purchase.

We reserve the right to refuse, cancel, or limit orders due to:

• Suspected fraud

• Unauthorized transactions

• Inventory issues

• Pricing errors

• Abuse of promotions or discounts

• Other circumstances at our discretion

If an order is canceled after payment has been processed, a refund will be issued according to our refund procedures.

5. Payment

Payments are securely processed through available payment providers at checkout.

By submitting payment information, you authorize DILUXE STUDIOS LLC and our payment partners to process your transaction.

6. Shipping and Delivery

DILUXE STUDIOS LLC serves customers worldwide.

Shipping times are estimates and may vary depending on:

• Customer location

• Shipping carrier delays

• Customs processing

• Weather conditions

• International regulations

We are not responsible for delays caused by events outside of our control.

Once an order has been delivered to the shipping address provided during checkout, responsibility for the package transfers to the customer.

Customers are responsible for providing accurate shipping information. Additional shipping costs caused by incorrect addresses may be the customer's responsibility.

7. International Customers

DILUXE STUDIOS LLC welcomes customers worldwide.

International customers acknowledge and agree that they are responsible for complying with all laws, regulations, and requirements applicable in their country or region.

International customers may be responsible for:

• Customs fees

• Import duties

• VAT charges

• Brokerage fees

• Taxes imposed by local governments

These fees are not included in product prices or shipping costs unless specifically stated.

DILUXE STUDIOS LLC is not responsible for delays or additional charges caused by customs authorities or international regulations.

8. Returns, Refunds, and Exchanges

All returns and refunds are handled according to our Return & Refund Policy.

By purchasing from DILUXE STUDIOS LLC, you acknowledge that you have reviewed and accepted our return guidelines.

Due to hygiene, safety, and customization considerations, certain products may not be eligible for return, including but not limited to:

• Opened hair products

• Wigs, extensions, and bundles that have been worn, altered, washed, installed, or customized

• Opened skincare or beauty products

• Personalized products

• Digital products

• Online courses

• Memberships and subscriptions

Damaged, defective, or incorrect orders must be reported within the timeframe outlined in our Return & Refund Policy.

9. Digital Products, Courses, and Memberships

Digital products, online courses, educational materials, memberships, subscriptions, and downloadable content are provided electronically.

Due to the nature of digital products, purchases are generally non-refundable once access has been provided unless otherwise required by applicable law.

Customers agree not to:

• Share login credentials

• Copy, reproduce, distribute, or resell digital content

• Use educational materials for unauthorized commercial purposes

10. Intellectual Property Rights

All content belonging to DILUXE STUDIOS LLC, including but not limited to:

• Logos

• Branding

• Designs

• Product images

• Photography

• Videos

• Written content

• Course materials

• Digital resources

• Creative works

is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or use any DILUXE STUDIOS LLC content without written permission.

11. Website Use and Customer Conduct

You agree not to:

• Use our website for unlawful purposes

• Attempt to interfere with website security or functionality

• Submit false information

• Engage in fraudulent activity

• Upload harmful software or malicious code

• Violate the rights of DILUXE STUDIOS LLC or others

We reserve the right to restrict access or terminate accounts that violate these Terms.

12. Product Disclaimer

DILUXE STUDIOS LLC provides products and information for beauty, lifestyle, educational, and creative purposes.

Products are not intended to diagnose, treat, cure, or prevent medical conditions unless specifically stated and legally approved.

Customers should follow product instructions carefully and discontinue use if irritation or adverse reactions occur.

13. Limitation of Liability

To the maximum extent permitted by applicable law, DILUXE STUDIOS LLC shall not be responsible for indirect, incidental, special, or consequential damages resulting from:

• Website use

• Product use

• Service interruptions

• Shipping delays

• Third-party services

Our maximum liability shall not exceed the amount paid for the specific product or service involved.

14. Privacy and Data Protection

Your privacy is important to us.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, protect, and process customer information.

Customers accessing our website internationally acknowledge that their information may be processed in accordance with applicable privacy laws and regulations.

15. Changes to These Terms

DILUXE STUDIOS LLC reserves the right to update or modify these Terms at any time.

Changes become effective immediately once posted on our website.

Customers are encouraged to review these Terms periodically.

16. Governing Law

These Terms shall be governed by and interpreted according to the laws of the State of Maryland, United States, without regard to conflict of law principles.

International customers acknowledge that mandatory consumer protection laws in their country or region may also apply where required.

17. Contact Information

DILUXE STUDIOS LLC

Email: vipconcierge@diluxestudios.com

Business Address:
5 Public Sq.
Hagerstown, MD 21740
United States

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM EST
Saturday: 9:00 AM–12:00 PM EST

Thank you for choosing DILUXE STUDIOS LLC. We appreciate the opportunity to serve our global community.