Refund policy
Effective Date: July 7, 2026
At DILUXE STUDIOS LLC, we strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns on eligible items within 7 days of the delivery date.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be in its original packaging.
- Include all accessories, tags, and documentation (if applicable).
- Be accompanied by proof of purchase.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:
- Wigs, hair extensions, and hair bundles that have been opened, worn, altered, washed, or customized.
- Hair care and skincare products that have been opened or used.
- Cosmetics and beauty products.
- Personalized or custom-made items.
- Gift cards.
- Digital products, downloadable content, online courses, memberships, and subscriptions.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Email: vipconcierge@diluxestudios.com
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the item and packaging.
We will review your request and work to provide an appropriate resolution.
Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items that are damaged, defective, or incorrect. We do not guarantee exchanges based on preference, sizing, color selection, or change of mind.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping service, as we are not responsible for packages lost in transit.
Order Cancellations
Orders may only be canceled before processing begins. Once an order has entered processing or has shipped, it cannot be canceled.
Contact Us
If you have any questions regarding this policy, please contact:
DILUXE STUDIOS LLC
Email: vipconcierge@diluxestudios.com
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM EST
Saturday: 9:00 AM–12:00 PM EST