Shipping policy

Effective Date: July 7, 2026

At DILUXE STUDIOS LLC, we are dedicated to providing our customers worldwide with a premium shopping experience. Each order is carefully prepared, inspected, and packaged to ensure quality before shipment.

Please review our shipping policy carefully before placing your order.

Order Processing Time

All orders require processing before shipment.

Orders are processed within 7–8 business days after payment confirmation.

Processing includes:

  • Order verification
  • Product preparation
  • Quality inspection
  • Packaging
  • Fulfillment preparation

Processing time does not include shipping time. Shipping times begin after your order has been processed and shipped.

During holidays, product launches, promotions, high-volume sales periods, or unexpected circumstances, processing times may take longer than expected.

Domestic Shipping (United States)

DILUXE STUDIOS LLC ships throughout the United States.

Orders are fulfilled from:

DILUXE STUDIOS LLC
5 Public Sq., Suite 301
Hagerstown, MD 21740
United States

Available shipping services may include:

  • FedEx Ground®
  • FedEx Express Saver®

Estimated delivery times begin after your order has completed processing:

United States Shipping:
Estimated delivery: 3–7 business days after shipment

Delivery times are estimates and are not guaranteed.

International Shipping

DILUXE STUDIOS LLC proudly serves customers worldwide.

International orders may be shipped through available international carriers, including USPS international services.

Available shipping services may include:

  • Priority Mail International
  • Priority Mail Express International

Estimated delivery times begin after your order has completed processing:

International Shipping:
Estimated delivery: 7+ business days after shipment

Delivery times may vary depending on destination country, customs processing, carrier availability, holidays, and local regulations.

Customs, Duties, and International Fees

International customers are responsible for any additional charges required by their country, including:

  • Customs fees
  • Import duties
  • Taxes
  • VAT charges
  • Brokerage fees
  • Other government-imposed charges

These fees are not included in the product price or shipping cost unless otherwise stated.

DILUXE STUDIOS LLC is not responsible for delays, fees, restrictions, or returned shipments caused by customs authorities or international regulations.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to update after shipment confirmation.

Signature Confirmation Requirement

To protect our customers and ensure the safe delivery of DILUXE STUDIOS LLC orders, certain packages may require a signature confirmation upon delivery.

Customers must be present or have an authorized representative available to sign for their package at the time of delivery.

By placing an order with DILUXE STUDIOS LLC, you acknowledge and agree that:

  • A signature may be required before your package is released.
  • You are responsible for ensuring someone is available to receive and sign for your delivery.
  • Packages requiring signature confirmation cannot be left unattended.
  • DILUXE STUDIOS LLC is not responsible for packages marked as delivered after successful signature confirmation.

If no one is available to sign, the shipping carrier may attempt redelivery or hold the package at a designated location according to the carrier's policies.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please verify that your:

  • Full name
  • Shipping address
  • Apartment or suite number
  • City
  • State/Province
  • Postal code
  • Country

are correct before completing your purchase.

DILUXE STUDIOS LLC is not responsible for delays, returned shipments, lost packages, or additional shipping fees caused by incorrect or incomplete shipping information.

Lost, Stolen, or Delayed Packages

Once a package has been shipped and tracking confirms delivery, DILUXE STUDIOS LLC is not responsible for lost or stolen packages.

If your package is delayed, please contact the shipping carrier directly using your tracking information.

Our team will assist whenever possible; however, final delivery decisions and transportation issues are handled by the shipping carrier.

Order Changes and Cancellations

Because orders begin processing shortly after purchase, customers should contact us immediately if changes are needed.

Once an order has entered processing or has shipped, changes, cancellations, or address modifications may not be possible.

Contact Information

DILUXE STUDIOS LLC

Email: vipconcierge@diluxestudios.com

Business Address:
5 Public Sq., Suite 301
Hagerstown, MD 21740
United States

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM EST
Saturday: 9:00 AM–12:00 PM EST

Thank you for choosing DILUXE STUDIOS LLC. We appreciate your support and look forward to serving our global community.